FAQ
To help our customers we have this quick resource to help answer questions you might have.
How do tariffs impact my order?
Tariff charges are the responsibility of the buyer, not the shop owner.
Please note: Effective August 29, 2025, due to recent U.S. regulatory changes, shipments will be subject to import tariffs or duties upon arrival. These charges are the customer’s responsibility. If a shipment is refused for non-payment of duties, a refund will only be issued if the package is returned in its original condition. Any return shipping fees and related costs will be deducted from the refund amount.
Any tariffs or import duties imposed by the destination country are the responsibility of the customer. If a shipment is refused due to unpaid duties, we cannot guarantee a refund unless the package is returned to us in its original condition. Return shipping and associated costs will be deducted from any eligible refund.
Why is your product priced differently across different stores?
Depending on the retailer/store/marketplace they have different fee structures. Some places like Etsy charge advertising fees, listing fees, processing fees, payment fees, and a whole bunch of other fees on each sale. To account for this and monthly recurring fees, we price our products accordingly. If you are ever wondering where the best deal is - it's right here!
When will my order ship?
Right now we are averaging about 24 hours from order placed to shipping. This can change as demand goes up or down. If we expect it to take longer than 5 days to ship your order we will contact you. During summer months things might take a few days longer.
My product arrived damaged what do I do?
Take a picture and send it to orders@thenextgenworkshop.com and let us know what happened and we will go from there.
Do you offer refunds?
Contact us and we will sort out any issues.
What materials are used for your products
Depends, each product description will indicate the materials, but if you need more info, please reach out to us and let us know!
Do you have a physical store?
No, we are entirely virtual and plan to remain that way
Where are these manufactured?
Canada! Our products are proudly designed and made in Canada.